Oro-Aroma is a natural beauty brand dedicated to offering skincare products crafted from high-quality, natural ingredients. Our range includes essential oils, skincare serums, and beauty products designed to enhance your skin's health and radiance. We have been established since 1999, with our products available in many countries, including China, Japan, and Korea.

Our products are made from carefully selected natural ingredients, with a focus on safety and effectiveness. All products undergo rigorous testing and meet international health and safety standards. We pride ourselves on offering eco-friendly, cruelty-free, and sustainable beauty solutions that restore skin's natural beauty.

Simply visit our website at www.oroaroma.com, browse our collection, add your desired products to the cart, and proceed to checkout. You'll receive a confirmation email once your order is placed successfully.

We accept a variety of payment methods, including:

• Visa, MasterCard, American Express
• PayPal
• Shopify Payments

If you encounter any issues during payment, please contact our support team at support@oroaroma.com.

Oro-Aroma offers international shipping with the following delivery estimates:

• United States, United Kingdom, Canada, Mexico: 7-10 business days.
• Other countries: 7-15 business days.

All orders are processed within 1-2 business days before being shipped.

Yes, we ship worldwide! Whether you’re in North America, Europe, or other regions, we ensure timely deliveries. Please check our Shipping Policy for more detailed information.

Shipping costs are calculated based on your location and the weight of your order. The exact shipping fee will be displayed during checkout. For more information, please refer to our Shipping Policy.

Yes, once your order has been shipped, we will send you a confirmation email with a tracking number. You can track your package directly through the provided link.

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. The item must be unused, with tags, and in its original packaging. To start a return, please contact us at support@oroaroma.com. For more information, check out our Return & Refund Policy.

Unfortunately, sale items and gift cards are non-refundable. However, if you receive a defective or incorrect item, please reach out to us immediately at support@oroaroma.com, and we will work to resolve the issue.

Please inspect your order upon receiving it and contact us immediately at support@oroaroma.com if the item is damaged, defective, or incorrect. We will work with you to rectify the issue quickly.

Yes! The fastest way to ensure you get the product you want is to return the original item in accordance with our return policy. Once your return is accepted, you can place a new order for the desired item.

Absolutely! All Oro-Aroma products are cruelty-free, eco-friendly, and made with natural ingredients. We are committed to sustainable practices in everything we do, from sourcing raw materials to packaging.

Yes, our products are formulated with natural ingredients that are gentle and nourishing. However, we always recommend doing a patch test before using any new skincare product, especially if you have sensitive skin.

Our essential oils can be used for aromatherapy, skin care, massage, or added to bathwater for a relaxing experience. Always dilute essential oils with a carrier oil before applying them to the skin. For more detailed instructions on each product, please check the product packaging or descriptions on our website.

If you experience any irritation or allergic reaction, stop using the product immediately and consult a healthcare professional. Contact us at support@oroaroma.com if you need assistance with a product return or exchange.

Unfortunately, only one discount code can be applied per order. Be sure to choose the promotion that works best for your purchase.

If you need any assistance with your order, our customer support team is happy to help! You can contact us via email at support@oroaroma.com, and we’ll respond as soon as possible.