Last updated: September 18, 2024
This Privacy Policy outlines how Oro-Aroma (referred to as "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from oroaroma.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). "You" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with these terms, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post any revisions on the Site, update the "Last updated" date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information about you from various sources. The information we collect depends on how you interact with us. The primary purposes of collecting personal information are to communicate with you, enhance our Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect vary depending on how you interact with our Site and Services. "Personal information" refers to information that identifies, relates to, or can be associated with you. Here are the categories of information we collect:
Information We Collect Directly from You
- Contact details: name, address, phone number, and email.
- Order information: billing address, shipping address, payment information, and order details.
- Account information: username, password, security questions, and other account security information.
- Customer support: information you provide in your communications with us, such as when you contact us for support.
Information We Collect about Your Usage
We may automatically collect information about how you interact with the Services ("Usage Data"), including:
- Device information: IP address, browser type, and network connection.
- Site activity: interactions with our Site, your account, and your preferences.
We use technologies such as cookies to gather this information. Learn more about our cookie use below.
Information We Obtain from Third Parties
We may collect personal information from third parties, such as:
- Service providers: e.g., Shopify and payment processors who collect payment details to fulfill orders.
- Third-party platforms: e.g., social media platforms or advertisers who may track interactions with our ads or Services.
Any third-party information collected is handled in accordance with this Privacy Policy.
How We Use Your Personal Information
We use your personal information for the following purposes:
- Providing Products and Services: To fulfill orders, process payments, manage accounts, provide shipping, and facilitate returns.
- Marketing and Advertising: To send promotional content and offers via email, text message, or postal mail.
- Security and Fraud Prevention: To detect, investigate, or prevent fraudulent or illegal activity.
- Customer Support and Service Improvement: To respond to your inquiries and improve our Services.
Cookies
We use cookies and similar technologies to enhance your experience on our Site and improve our Services. For more information on the cookies we use, refer to Shopify’s cookie policy.
How We Disclose Personal Information
We may share your personal information under the following circumstances:
- With service providers: Vendors or contractors that perform functions on our behalf, such as payment processing, shipping, and customer support.
- For business or legal reasons: In the event of a merger, acquisition, or to comply with legal obligations.
- With your consent: When you provide explicit permission to share your information, such as through social media or special offers.
We do not sell or disclose your sensitive personal information without your consent.
Third-Party Websites and Links
Our Site may contain links to external websites or services not operated by us. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have the information removed.
Security and Retention of Your Information
While we take reasonable measures to protect your information, no security system is impenetrable. We retain your personal information for as long as needed to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including:
- Access: The right to request access to personal information we hold about you.
- Delete: The right to request deletion of your personal information.
- Correct: The right to request corrections to your personal information.
- Portability: The right to request a copy of your personal information.
To exercise any of these rights, please contact us at support@oroaroma.com. We may need to verify your identity before processing your request.
International Users
Please note that we may transfer, store, and process your personal information outside of your home country, including in countries with different data protection laws.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, you can contact us at:
Email: support@oroaroma.com
