At Oro-Aroma, we are committed to delivering your natural beauty products efficiently and securely. Please take a moment to review our shipping policies, which detail the preparation and delivery times, as well as important guidelines regarding shipping to different regions.
Processing Time
Orders placed on Oro-Aroma are typically processed within 1-2 business days. Once your order is processed, it will be prepared for shipping, and you will receive a confirmation email with tracking details.
Shipping Times
We offer shipping to multiple countries with the following delivery timeframes:
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United States, United Kingdom, Canada, Mexico:
Delivery within 7-10 business days after your order is shipped. -
Other Countries:
Delivery within 7-15 business days, depending on the destination.
Please note that shipping times may vary slightly due to customs or unforeseen delays.
Shipping Costs
Shipping costs are calculated based on the destination and weight of your order. The shipping fee will be displayed at checkout before you confirm your purchase.
Tracking Your Order
Once your order has been dispatched, we will send you a confirmation email with tracking information. You can track your package through the provided tracking link to stay updated on its delivery status.
Customs and Duties
For international orders, please be aware that customs duties, taxes, or other import fees may apply depending on your country’s regulations. These fees are the responsibility of the customer, and we recommend contacting your local customs office for more information.
Address Changes and Delivery Issues
To ensure a smooth delivery, please double-check your shipping address at checkout. In the case of an incorrect address or delivery issues, please contact us as soon as possible at support@oroaroma.com. We will do our best to assist you, but note that once the order is in transit, changes may not be possible.
Delayed or Lost Packages
While we strive to deliver all orders within the estimated timeframes, delays can occur due to factors beyond our control, such as carrier issues or customs delays. If your package is delayed or lost, please reach out to us at support@oroaroma.com, and we will assist in locating your package.
Contact Us
If you have any questions about your order or our shipping policy, feel free to contact our support team at support@oroaroma.com. We are here to ensure your experience with Oro-Aroma is seamless and enjoyable.
